Anantara. The word in Sanskrit means "the flow of water without borders" and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience.

Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara.

1. Lead and manage the butler team, including recruitment, training, scheduling, and performance management, adhering to Anantara's brand standards and guidelines.
2. Develop and implement standard operating procedures (SOPs) in line with Anantara's service philosophy to ensure consistent and exceptional service delivery.
3. Collaborate closely with other hotel departments, including housekeeping, food and beverage, and guest services, to coordinate guest requests and ensure seamless service, adhering to Anantara's integrated service approach.
4. Conduct regular training sessions, incorporating Anantara's unique service culture and values, to enhance the skills and knowledge of the butler team, focusing on topics such as Anantara's Service Journey, etiquette, and communication.
5. Maintain a strong understanding of Anantara's guest preferences and preferences, ensuring that all requests are anticipated and executed with precision, in accordance with Anantara's Guest Satisfaction Standards.
6. Oversee the butler service budget, monitoring expenses and implementing cost-saving measures where appropriate, while ensuring the quality of service is not compromised.
7. Foster a positive and supportive work environment for the butler team, promoting Anantara's values of respect, integrity, teamwork, and innovation, and instilling a commitment to excellence.
8. Handle guest inquiries and concerns in accordance with Anantara's Guest Satisfaction Standards, responding promptly and courteously, and striving to resolve issues to the guest's satisfaction.
9. Monitor and track the hotel's Net Promoter Score (NPS) related to butler service, analyzing trends and identifying areas for improvement, and taking proactive measures to enhance guest satisfaction.
10. Stay up-to-date with Anantara's brand standards, policies, and best practices in butler service and luxury hospitality, incorporating new ideas and innovations into the hotel's operations.
11. Perform any other duties as assigned by management, while upholding Anantara's brand promise of "Life is a Journey."

• Experience: Three years of experience in luxury hospitality, with a significant portion in a supervisory or management role within guest services or a similar department.
• Education: A degree in hospitality management or a related field is often preferred.
• Skills: Exceptional leadership and customer service skills, excellent communication and interpersonal abilities, strong organizational and problem-solving skills, and the ability to work under pressure and handle challenging situations gracefully.
• Personal Attributes: A high level of professionalism, discretion, and attention to detail. The ability to anticipate guest needs and exceed their expectations is crucial.
• Flexibility: Must be willing to work a flexible schedule, including weekends, holidays, and evenings, as required by hotel operations.

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