Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

• Participate in preparation of the hotel's strategic and marketing plans.
• Prepare the Front Office team budget.
• Plan and implement training plans for all Front Office employees. Conduct regular Team Member training, and monitor its success.
• Maintain full knowledge of the Property Management and Call Centre computer systems.
• Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
• Remain accountable for all elements of the department operations.
• Work closely with partners for all outsourced activities, so they can guarantee our standards and brand values though their services. (Yacht, Boats, taxis, guides…etc)
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance completing monthly self-assessment. Continue to capture best current practice in new LSOPs relating to front office operation, provide all necessary trainings to ensure quality standards.
• Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
• Monitor daily arrivals and action as appropriate for any VIP or special request.  Liaise with housekeeping, room service and guest relations where necessary to complete the action.
• Develop and maintain a motivational working environment within the department.
• Provide coaching and counseling, support and guidance to the Team Members as required.
• Ensure Team Members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Managing core operations of the Hotel's Boutique, ensuring hygiene, regular stock-count on a daily basis. Provide regular training for your team members in order to ensure product knowledge and increase revenues.
• Establish and maintain effective employee relations.
• Monitor productivity of team members. Perform yearly appraisal for all team members.
• Control payroll and business expenses of the department.
• Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.
• Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies.
• Provide assistance to local representatives of tour operators and travel agencies.

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Passion for leadership
• Fluent in English - both spoken and written
• Additional language speaking is a plus