Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 540 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 

• Highly skilled and dedicated Cloud Application Specialist to join our team with a focus on the deployment of a new Opera Cloud Property Management System (OCPMS) for Minor Hotels.
• In this role, the incumbent will be responsible for coordinating, managing, and providing training for Minor Hotel properties, ensuring the successful deployment of the PMS.
• The primary objective will be to guarantee the PMS deployment aligns with Minor Hotels' system and application standards and to provide ongoing support for standard operating procedures.
• Plan and manage the deployment of the new Hotel PMS system in accordance with Minor Hotels requirements.
• Coordinate with cross-functional teams, including IT, hotel team members, and vendors, to ensure a smooth and efficient deployment process.
• Oversee the configuration and customization of the OCPMS to meet the specific needs of Minor Hotels.
• Develop and deliver customized training programs for end users, including hotel team members and management, tailored to Minor Hotels’ requirements.
• Provide ongoing support and training to ensure a smooth transition to the new PMS.
• Ensure that the OCPMS deployment complies with Minor Hotels' system and application standards.
• Perform regular audits and assessments to ensure adherence to standards and regulations.
• Act as a point of contact for troubleshooting and technical support during and after the OCPMS deployment.
• Address and resolve any issues or concerns related to the OCPMS promptly and effectively.
• Maintain accurate and detailed records of PMS deployment activities, training, and support efforts.
• Prepare regular progress reports and updates for Minor Hotels’ property team and internal stakeholders.

• Bachelor’s degree in information technology, Hospitality Management, or a related field.
• Proven experience in managing and deploying Hotel Property Management Systems.
• Experienced working with Opera Cloud or Opera V5.
• Experience working with Opera Cloud is an added advantage.
• Strong understanding of hotel operations, processes, and standards.
• Excellent communication and presentation skills.
• Ability to customize training materials and programs to meet specific needs.
• Proficiency in troubleshooting and providing technical support.
• Project management skills with a keen attention to detail.
• Familiarity with compliance and regulatory standards in the hotel industry.
• Strong problem-solving abilities and adaptability in a dynamic environment.
• Availability for occasional travel to hotel locations for on-site support.