A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

• Manage the overall Front Office Operations in all sections and in all aspects of the department and ensure service standards are followed.
• Provide managerial support for Reception, Concierge, Airport Service, Bell & Porter Service, Guest Relations, Guest Services, and Kasara Executive Floor and Lounge in the daily operational duties for these areas.
• Consistently offer professional, friendly, and engaging service.
• Ensure proper staffing and scheduling of all Front Office team members in accordance with the productivity guidelines.
• Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation
• Train/coach Team Leaders/Supervisors and fulfill training/coaching roles to ensure service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures, and service standards.
• Follow all safety policies.
• Other duties as assigned.

• Passion for impeccable guest service.
• Excellent written and verbal communication, interpersonal, and strong leadership skills.
• Highly organized, results/sales-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Proficient in English and Thai (Bilingual) and computer literate.
• 5 years of direct experience in Front Office Operational Management.