Reservations Agent

  • Full-time
  • Company Location: Anantara Dhigu Maldives Resort

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Reservations Agent you will directly support the Reservations Assistant Manager in driving the performance of the reservations team. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Central Reservations Manager for driving up-selling within the property and to ensure optimal use of all distribution channels.

  • To serve the needs of the business, our guests and our colleagues by supporting the successful delivery of all requests received on behalf of the hotel.
  • Assist the Central Reservations Manager in the effective operation of the Reservations department, to meet the business goals set out for the Department.
  • Assist in managing incoming reservation request in order to avoid a back log of reservations.
  • Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Quality check reservations made the previous day.
  • Maintain a motivational working environment within the department, and with other colleagues.
  • Follow all reasonable work-related request made by your manager which may be outside your normal job activities, to achieve complete guest satisfaction and service.

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