Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 540 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 

The role is responsible for owning and driving vision and roadmap for Minor Hotels’ payments and checkout journeys. You will define and obsess about hitting strategic outcomes, which are aligned with driving our direct business. You will validate everything through benefits realisation analysis and be responsible for making sure users of our websites have the right payment choice at the right time.

You will manage third parties to deliver new payment types and enhance the checkout journeys, and work in cross-functional teams supported by UX research, A/B testing, analytics, development, and commercial, to deliver payment success.  

You will be based in Bangkok and manage a complex global stakeholder community through regular communications that are tailored to the audience and build strong relationships with Minor Hotels’ strategic partners to evolve our payments.

Key accountabilities represent all the expected key outputs of the position or the end results not duties or activities.

Payment strategy: own the overarching strategy for Minor Hotels, and its owned and managed hotels

Payment Service Providers: Drive the relationship with PSPs, to ensure Minor Hotels has the best traditional and alternative payment products available for their potential guests to book, with the highest possible acceptance rate

Other service providers: Fully explore the potential for additional services such as fraud protection, currency exchange, remittance, and other services beneficial for Minor Hotels and its customers

Customer payments journey: Work with the Digital Development team to build a successful customer journey, with the highest possible conversion rates

Testing and Analytics: Working with the Digital Development and Business Intelligence teams to test, track, report and improve upon actual performance metrics of payment solutions and the customer payment journey.

Knowledge and Opportunity: Conduct research on trends in the online payments field within the hospitality industry, and identify emerging opportunities that the business could capitalise on and gain a competitive advantage in terms of guest acquisition and retention in the market.

• A proven track record of working in a digital role, ideally within eCommerce 
• A self-starter with a demonstrated ability to deliver results in a fast-paced environment with changing priorities 
• Experience in managing third parties, delivering outcomes, and managing critical dependencies 
• A customer-centric drive with a focus on the use of high-quality data and insight to fuel decision making 
• An impactful communicator with excellent written and verbal communication skills, comfortable speaking to both technical and non-technical teams 
• Outstanding teamwork and collaboration skills with the ability to manage a complex group of stakeholders 
• Passionate about technology, eCommerce trends, and user experiences 
• Ideally with experience working with payment providers, in the hospitality industry, with knowledge of web and payment technologies
• Proficiency in English (spoken and written)
• Bachelor's degree in Business, Computer Science, or a related field (MBA or relevant certifications a plus).