In Room Dining Captain

  • Full-time
  • Company Location: Qasr Al Sarab Desert Resort by Anantara

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people, and stories through personal experiences and provides heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

To serve the needs of the business, our guests and our colleagues by successfully delivering the in-room dining service of the hotel. Your key duties and responsibilities are to ensure that the in-room dining service is delivered in line with the brand service standards and to ensure maximum guest satisfaction at all time, creating memorable guest expereinces while serving fod and beverage items to our guests.

  • To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Team Member satisfaction and delivery of prompt, courteous service.
  • Prompt and courteous delivery of all orders, maintaining a positive image through each guest contact and through cleanliness of guest areas.
  • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
  • During the shift, ensure that guests are satisfied by assisting with serving, seating, and communication with the kitchen, and by striving to speak to all guests.
  • Assist in maintaining a highly motivated and well-trained staff
  • Open and close shifts in accordance with the Manager’s Checklist.
  • Train, maintain, and enforce all Anantara Service Standards
  • Properly execute revenue and check control procedures on shift
  • Maintain a safe and sanitary work environment for all Associates and guests.
  • Be on the floor during the entire meal period and ensure adequate coverage.
  • Assist any team member in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates
  • Encourage problem-solving by team members through proper training and empowerment, to ensure guest satisfaction.
  • Establish effective communication with team members to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy.

Additional Information

Relocate to remote area

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