A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as a Switchboard Operator.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

 General responsibilities:

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
• To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team;
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to;
• To be vigilant throughout the Hotel to promote security;
• To have strong product knowledge of all areas of the hotel;
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;
• To comply with the hotel's cash handling procedure.

People:

• To attend appraisal reviews when requested by the Head of Department;
• To understand and comply with the hotel’s employee handbook;
• To attend departmental daily briefings;
• To attend monthly departmental meetings/ General Team Meetings, ECCM when required;
• To adhere to the hotel’s grooming procedures;
• To clock in and out of the Timepoint at the start and finish of each shift and for breaks; 
• To inform your manager if you did not receive your break entitlement.

Specific Duties

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
• Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner;
• To be fully aware of any menu updates, hotel promotions, corporate promotions or special ;
• To liaise with other departments to ensure that all guest requests are attended to efficiently.
• To assist guests with checking into and out of the hotel in a timely manner
• To answer guest queries in person, over the phone or via email
• To ensure that all guests requests are completed

The above list is not exhaustive and may be added to in the future.

References:

All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / HR.

We will not ask for reference details until you reach the interview stage.

What do we have to offer you:

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group
• Excellent Room Employee Rates in over 350 NH properties worldwide
• Access to the NH eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support 
• Complimentary provision and laundry of uniforms