its founding in 1978 with a single beachfront resort in Pattaya, Minor International Pcl (‘MINT’) is today one of the largest hospitality and leisure companies in the Asia Pacific region. With over 530 hotels & resorts, 2,410 restaurants and 339 retail trading points of sale, MINT meets the growing needs of consumers in Thailand and in 63 markets across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

Minor Hotels

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 75,000 rooms across more than 530 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and Tivoli across 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

In addition, Minor Hotels also operates spas with various brands and mixed-use business including shopping plazas & entertainment, residential properties, and a points-based vacation club.

Minor Food is one of Asia's largest casual dining and quick-service restaurant companies, operating over 2,410 outlets in 24 countries under The Pizza Company, The Coffee Club, Riverside, Benihana, Bonchon, Swensen’s, Sizzler, Basil, Dairy Queen and Burger King brand.

Minor Lifestyle is one of Thailand's largest distributors of lifestyle brands with over 390 points of sale, focusing primarily on fashion and lifestyle products. Its brands include Anello, BergHOFF, Bodum, Bossini, Charles & Keith, Esprit, Joseph Joseph, Radley, Zwilling J.A. Henckels and Minor Smart Kids. In addition, Minor Lifestyle also operates contract manufacturing business.

Minor’s history is a demonstration of the fact that you can make great things happen starting from a very young age and making the most of what you have.

Passion, vision, a keen entrepreneurial spirit and a favorable work environment can bring you a long way.

Just like William E. Heinecke founded the company when he was only 17 and transformed Minor into so much more than anyone expected, likewise professionals in Minor can find the ideal environment to transform their career path into so much more than they would have ever dreamed for.

At Minor, you will experience a fast-growing and entrepreneurial work environment inspiring you to continuously embrace new challenges.

Passionate leaders will be by your side to support your development opportunities across the globe. Minor Hotels’ strong focus on performance ensures our continuous growth which translates into leadership opportunities for you. 

If you are ready for More, join our team of achievers and get on the road to the fast-track growth!

• Job Purpose
• Responsible for coordinating, facilitating and deploying the various Opera Suite of applications. Main focus on Minor Central Systems & its included modules. Further and secondary day to day Application operations for Central Systems Applications. This includes the improvement and implementation of business processes, the associated problem solving with support, executing new related technologies to the field with close cooperation and focus on the working relationships with the business.
• Main Responsibilities
• This is a position with some but expect minimal supervision, charged with performing analysis of the applications functionalities and effectiveness to the business while always focusing on the individual hotel operations, company directive and financial rapport for both local as international locations.
• This position reports to directly to the Senior Manager Hotel Application and Central Systems.
• Success requires sustaining overall IT operations for hotel systems accomplished through: understanding the total hotel operations, objectives, goals, key business issues and priorities, good communications skills to convey necessary actions and resource requirements for ongoing system operations and timely problem resolution; analytical and problem solving skills to quickly assess system performance degradation and malfunctions; building business relationships with management teams and, providing technical review of new systems requests to ensure they are consistent with Minor International information systems and technology standards.
• Incumbent will function at times in a level 1 and level 2 support role to ensure the hotel applications systems are functional at all times.
• Incumbent needs to be flexible and responsive in the multiple roles that must be played from technical resource on the applications, to a support / development / & training role while always documenting accordingly.
• Maintains positive relations with property management and corporate teams.  Provides a technical perspective to information needs along with understanding in an influencing role. Confirms workload priority.  Communicates estimated resources required for requested projects.  Acts in a technical mentor role educating Management teams in information technology and its benefit to their organization.  Coordinates and ensures with local IT on property and Corporate all Suite of applications with main focus OPMS and Central Systems are functioning will at times resolves by onsite & off site assistance.
• Collaborates with appropriate staff to monitor systems or respond to problems related to the systems.  Keeps the staff informed of progress or status.
• Interacts with project dedicated vendors and consultants to obtain technology expertise and consultation on specific application issues or hardware/software problems for projects and or development. Maintains a positive relationship that instils an open communication on IT and sharing of industry and competitive activities.
• Coordinates corporate and property/hotel efforts, prioritizes needs and communicates those needs to IT corporate team Hotel Division and other systems staff; works with other IT areas to resolve support and design issues.
• Shares information across peer group on hotel system operations improvements, possible system failure occurrences, and property requests for system changes/additions.
• Communicates effectively using many written forms.  Chooses the appropriate vehicle and tone most appropriate for the message to be delivered.  Expresses thoughts clearly in all verbal communications, one on one, or in any size group.  Conducts meetings, verbally guiding and informing others.  Uses active, empathetic listening as a tool to understand and support each interaction, internal and external to the company.  Effectively prepares and delivers internal presentations employing appropriate content, and customer and business focus.
• Maintains a high activity and achievement level.  Gets things done on time to acceptable standards, rendering decisions and taking appropriate action to complete tasks. Demonstrates willingness to take personal responsibility for actions and the delivery of results while remaining effective.
• Responsible to manage and maintain all third party GDS, OTA, GHA, Booking Engine and OXI to Minor Central Systems and alike interfaces at Opera PMS level.
• The incumbent will be also be responsible to coordinate new hotel third party GDS, OTA, GHA, Booking Engine and OXI integrations with third party vendors and property.

Qualifications

• A degree in business, finance, computer science or equivalent is required,
• As well as six to eight years of experience in hotel management and or Opera Property Management Systems,
• Three years of experience with managing and handling Opera Central Systems suite of products, 
• This position also requires strong consulting and organizational skills, good human relation skills to effectively interact with personnel throughout the Information Technology and customer departments,
• And good oral and written communication skills.

Job Specifications

Understands MIT platforms and technical direction; maintains a working understanding of technology changes in the areas of information processing, the hospitality/lodging industry, systems development methods and tools.

Support

Serves as the primary contact for assigned business project and involved customers to the highest level

of IT service and support. Performs first level Central Systems support to properties relating company

configuration, Shell and operational standards. Assist with technical and application problems.

Conducts PMS & Central Systems performance audits and provides recommendations for performance

improvement.

Operations

Develops expertise in full Central systems suite of products and develops understanding of process

interactions in order to assess the business implications of the application of technology to the current

business environment. Monitor PMS OXI or alike interfaces operations at all property sites performing

checks and written audits on functions and conduct training on functions for those.

User Training

 Assist and conduct user training of all Opera Suite of applications, develops training materials, and operational guides in line with standard operating procedures or company / property direction.

Project Management

Project manage and coordinate all the new hotel integrations to thirds party distribution, revenue and CRM solutions. Determines priorities, schedules, plans, and necessary resources to ensure completion of any hotel OPMS integration projects on schedule and according to specification.  Prepares the user training plans and manages the project for the OPMS interface applications. Coordinates multiple-vendor projects and monitoring of all projects relating to PMS distribution integrations. Performs other projects as assigned by the senior Minor Hotels Management.

Planning, Organizing, and Controlling

      Participates in selection of appropriate applications and the development of overall application

architecture as appropriate. Ensures configuration and application for accurate financial management.

Enforce MIS policies and standards protecting company shell & operations.  Deliver projects and

requests within budget and time constraints. Prepares and makes presentations of recommendations for

management on or off property review and approval.

Vendor Management

Manages vendors for property PMS standards and operational requirements functioning and is escalation point for problem resolution