A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our resort you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation.

Manage and plan all departmental activities, team members, facilities to ensure maximum departmental profit. As the GHA focal person you will maximize enrollment of guests on the programme and ensure that all team members are knowledgeable about this offering.

• Previous experience working in hospitality, providing customer service and guest services is advantageous. 
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Front office management experience
• A passion for delivering exceptional, pro-active customer service.
• Russian or German speaking language is a plus

This position reports to the Resident Manager and is a Department Head Level position.