Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Avani  manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Avani properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani experience.
• To develop a close and harmonious working relationship with other departments.
• To conduct daily shift briefings/meeting’s and pass on all information to team-members.

• Previous customer related experience an asset
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Applicable for Malaysian Citizen only
• Accommodation is provided for outstation candidate