Spa & Recreation Manager

  • Full-time
  • Company Location: Anantara Eastern Mangroves Abu Dhabi Hotel

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Managing a team of leisure professionals to deliver high quality tourism activities to guests and visitors at Anantara Eastern Mangroves Hotel.

·         Driving forward income generation and sales to achieve financial targets and expectations as directed by the Hotels General

·         Liaising with all departments within the resorts and hotels, involved in the delivery of Activities and Recreational services.

·         Liaising with all third-party operators engaged in the delivery of Activities and Recreational services.

·         Implementing and monitoring KPI’s for Activities and Recreation Department, to ensure the highest standards of performance are achieved in the areas of guest satisfaction, employee satisfaction, financial performance, health and safety, risk management and overall delivery of tourism activities and Recreational services.

·         Ensuring all Activities staff are aware of and impart factual knowledge to guests regarding history, archeological heritage and future of the resorts managed, in particular their fauna, flora and their marine life.

·         Ensuring all recreation staff are aware and qualified of first aid training and knowledge.

·         Developing and implementing new tourism related activities as directed by the Hotels General Manager.

·         Developing, implementing and monitoring individual training and development plans for all Activities and recreation staff to ensure continual improvement and development.

·         Assisting the Human Resources Department in relation to the recruitment of staff for the department.

·         Developing and managing maintenance and inspection schedules to ensure that all tourism activities related equipment is maintained in a good, safe and serviceable condition.

·         Ensuring that all staff is aware of all their health and safety responsibilities and act in a safe manner at all times.

·         Developing, implementing, continually monitoring and improving standard operating procedures for all the activities and Recreational services offered and ensuring that they are implemented accordingly.

·         Developing, implementing and managing systems for the safe use of all equipment, vehicles and consumables related to the delivery of tourism activities and Recreational services, and the maintenance of such equipment.

·         Ensuring that visitors are safe, and that hazards or potential hazards are mitigated and reported to senior management.

·         Ensuring that safety requirements are adhered to by visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.

·         Maintaining a high level of physical fitness commensurate with the activities being delivered.

·         Maintaining a level of customer service skills and behavior commensurate with a 5* resort.

·         Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort and Anantara.  In the case of media visits, these will be conducted in conjunction with the Marketing/PR Department.

·         Maintaining at all times the cultural sensitivity of various nationalities.

·         Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to senior management in relation to guest requests and/or suggestions.

·         Producing daily, weekly and monthly reports required by the Hotels General Manager and or Area General Manager Abu Dhabi to convey key information relating to Activities in a timely and accurate manner;

·         Any other duties associated with the position in order to meet the needs of the business.

Qualifications

  • Bachelor's Degree in Sports, Spa, Science or related field.
  • At least 5 years' experience on a similar role with a 5-star hotel
  • Physically fit and good communication skills 
  • Very good organization and leadership skills
  • Service oriented 

Additional Information

Multilingual speaker

Privacy Policy