This position for Laotian preferred only

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, Avani+ Luang Prabang Hotels & Mekong Kingdoms Boats provides the right space for guests who value the details that matter.

As Reservations Officer you will directly support the Revenue Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Revenue Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred
• Understand the dynamics of regional & local market, local competitors and events of the destination.

• A strong focus on customer service

The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant with the utmost politeness, efficiency and friendliness.