·         To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.

·         To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa, and health club, and other Anantara properties.

·         To oversee the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Anantara.

·         Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

·         To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

·         To develop a close and harmonious working relationship with all hotel departments.

·         Conduct daily shift briefings/meeting’s and pass on all information to team-members.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara, the top-performing people who do this job always demonstrate the following attitude:

·         Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They always act with personal professionalism and integrity Taking Responsibility:
• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their jobs and can work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.