Room Service Sales Agent

  • Full-time
  • Company Location: Avani+ Palm View Dubai Hotel & Suites

Company Description

Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views. Wander an exclusive neighbourhood. Lounge by the rooftop pool sunning with a cocktail in hand, taking in the ever-evolving skyline. 

Job Description

As a Room Service Sales Agent you are responsible to co-ordinate all service requirements addressed to Room Service department, Primarily responsible for guest orders from room via phone or any other ordering devices like mobile apps, TV etc.

Also punches the food and beverage orders on to the Point of Sales systems like Micros POS. You should also coordinate guest amenities and organizes guest table pick-ups on completion of meals in a timely manner.

Additionally assisting the Room Service Supervisor with achieving high scores on guest satisfaction surveys, recognizing repeat guests and following standard procedures.

Qualifications

Ability to communicate with the guests and anticipate their needs.

Ability to smile and diffuse anger naturally.

Have an enthusiastic and positive personality.

Profound knowledge of customer service and of all beverage products and services.

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