Executive Lounge Agent

  • Bangkok, THAILAND, Thailand
  • Full-time
  • Company Location: Anantara Riverside Bangkok Resort

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

An Executive Lounge Agent , you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
  • Process accurately check-ins and check-out
  • Has background in F&B Service
  • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
  • Stay current with all hotel services as well as VIP requests and special events
  • Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
  • Project a professional manner with an emphasis on hospitality and Guest service
  • Comply with Hotel security, fire regulations and all health and safety legislation
  • Execute tasks as instructed by the Executive Lounge Supervisor or Manager
  • Serve your role and Team in an environmentally-conscience manner

Qualifications

  • Previous Front Office experience in the hotel, leisure or retail sector
  • Previous experience in Executive Lounge in a hotel environment is a plus
  • Calm, efficient and organised
  • Excellent personal presentation and communication skills
  • Proficiency in English; knowledge of additional languages is a plus
  • A passion for delivering exceptional levels of Guest service
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