Duty Manager

  • Adelaide SA, Australia
  • Full-time
  • Company Location: Avani Adelaide Residences

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Contemporary, relaxed and imaginative. AVANI Hotels & Resorts provides the right space for a relaxed and inspired getaway. Authentic, sustainable dining nourishes our guests and stylish, comfy rooms are where their dreams are made.

Job Description

We are looking for a Duty Manager to join us on a full-time basis at AVANI Adelaide Residences. Must be available to work across a seven-day (Monday to Sunday) roster covering morning, afternoon; and night shifts may also be required. 

As Duty Manager you will:

  • Guide & support the team in providing outstanding guest welcoming and experiences.
  • Train new team members, share your expertise and continually inspire the team.
  • Ensure daily tasks are completed accurately and in a timely manner;
  • Conduct guest arrivals and departures;
  • Confidently providing personalised and proactive guest service
  • Resolve & respond to guest complaints in a timely and professional manner. 
  • Maintain accurate guest accounts, including cash handling;
  • Assist the Housekeeping & Maintenance departments as required.

Qualifications

To be successful, you will have:

  • Two years of experience in a supervisor position in the Hotel industry. 
  • Previous Front Office experience
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:  

  • 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ.
  • Discount when you visit any of our restaurants, cafes, bars and wellness retreats.
  • 50% off The Coffee Club VIP membership
  • Furniture, Australia Zoo, Medibank insurance discounts. 
  • Additional paid leave including Birthday, Vaccine and Study leave
  • Career progression & education assistance
  • Wellbeing programs (Uprise)
  • Reward & Recognition programs

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. 

Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.  

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