A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

POSITION SUMMARY:    

The Telemarketing Executive is responsible for inviting guests to invite attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.

The Telemarketing Executive will represent Anantara in a courteous, enthusiastic and diligent manner. All guests that are invited on a holiday package preview will be required to attend a 90-minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. It will be the Telemarketing Executive’s responsibility to ensure that each guest clearly understands the offer and is qualified to attend the presentation.

WORKING RELATIONSHIPS:

Reports to:                    Telemarketing Team Leader

Interfaces with:              Operations Team, Customer Service Team.

ESSENTIAL JOB FUNCTIONS:

1.      Contact potential guests by telephone to sell a discounted holiday package.

2.     Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet all efficiency guidelines set forth.

3.     Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview presentations booked.

4.     Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.

5.     Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.

6.     Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.

7.      Effectively manage Company assigned leads for maximum conversion to preview presentations.

8.     Perform clerical or other reasonable duties requested by the Telemarketing Team Leader.

PHYSICAL JOB REQUIREMENTS:

1.      Extended periods of sitting required.

2.     Processing and analysis of paperwork and computer screens require visual observation.

3.     Heavy use of telephone for verbal communications.

4.     Some light lifting, and filing may be required.

JOB QUALIFICATIONS:

1.      Excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills.

2.     Previous telemarketing service experience preferred.

3.     Ability to work as a team player, in a personable and positive manner.

4.     Ability to work quickly and accurately in a high-volume environment.  Able to perform well under deadlines and respond well to an environment of constant change.

5.     Fluent in Thai and English/other languages beneficial as well.

Thai - English / Mandarin - English