Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You will feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

We are currently seeking an experienced, hands-on Duty Manager to assist in the day to day running of the Hotel. The role is responsible for the overall operation and direction of the housekeeping department at our Oaks Queenstown Club Suites.

Salary range:  $60,000 - $65,000 per year + Company Benefits!!

In this role you will be responsible for:

• Answering guest questions and monitoring the delivery of quality guest service.
• Controlling and purchasing within budget, all operating supplies, replacements, consumables and maintaining par levels including processing and coordinating payments/accounts for such purchases.
• Ensuring a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas).
• Maintaining accurate records, i.e. financial, maintenance; inventory (all aspects pertaining to the Housekeeping Department).
• Implementing a transparent communication process with all key personnel.
• Ensuring a productive and professional relationship with Housekeeper’s staff members, Housekeeper’s clients and all contractor personal.
• Ensuring cleaning contractors are well groomed and presented according to Housekeepers Grooming standards.
• Oversee daily on the job training for all cleaning contractors implemented by the Housekeeping Team Leader.

The successful applicant will possess:

• Minimum 2 years previous experience in a similar role.
• Good knowledge of Hotel and Housekeeping operations.
• Experience in the management and motivation of team members.
• Strong customer service, communication, and interpersonal skills.
• Excellent personal presentation.
• A positive, friendly, can-do attitude.

Join our positive and vibrant team and be rewarded with these team benefits:  

• A competitive salary or competitive remuneration package.
• Professional induction and ongoing development training.
• International career opportunities.
• 50% discounted rates throughout the Australia and New Zealand portfolio, as well as discounted rates throughout the Minor Hotels Group.
• Paid birthday and vaccine leave.
• Employee Assistance Program.
• Study Reimbursement.
• Health & Well Being programs.
• Reward Recognition programs, and more!

Grow with us and apply today with a CV and cover letter explaining why you are best applicant for this role and a response to the following questions:

• How would you best describe your working rights in Australia/ New Zealand?
• What are your salary expectations for the role?
• How much notice are you required to provide?