From its founding in 1978 with a single beachfront resort in Pattaya, Minor International Pcl (‘MINT’) is today one of the largest hospitality and leisure companies in the Asia Pacific region. With over 520 hotels & resorts, 2,389 restaurants and 386 retail trading points of sale, MINT meets the growing needs of consumers in Thailand and in 63 markets across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. Minor International (MINT) is a global company focused on three core businesses: restaurants, hospitality and lifestyle brands distribution. Minor Hotels is a hotel owner, operator and investor with a portfolio of over 75,000 rooms across more than 520 hotels, resorts and serviced suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH, nhow, Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands. Today, Minor Hotels' hotel and spa portfolio spans across 56 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. In addition, Minor Hotels also operates mixed-use business including shopping plazas & entertainment, residential properties, and a points-based vacation club. Mnor Food is one of Asia's largest casual dining and quick-service restaurant companies, operating over 2,300 outlets in 24 countries under The Pizza Company, The Coffee Club, Riverside, Thai Express, Benihana, Bonchon, Swensen’s, Sizzler, Dairy Queen and Burger King brands. Minor Lifestyle is one of Thailand's largest distributors of lifestyle brands with over 380 points of sale, focusing primarily on fashion and lifestyle products. Its brands include Anello, BergHOFF, Bodum, Bossini, Charles & Keith, Esprit, Joseph Joseph, Radley, Zwilling J.A. Henckels and Minor Smart Kids. In addition, Minor Lifestyle also operates contract manufacturing business.

Job Description

Job Purpose

Process Improvement team is playing a critical role to support Global Accounting Shared Service Center (GSSC) strategy by identifying improvement opportunities towards process-transformation and automation, transforming ideas into actions and execution, and ensuring operational process of Shared Service is conducted with most efficiency approach and state of the art technology.

He/She will also involve a lot in providing development opportunities for GSSC team members, developing key talents, and coordinating with BU, IT, and other stakeholders as necessary.

Main Responsibilities

1.       Support GSSC strategy by identifying improvement opportunities towards process-transformation and automation, transforming ideas into actions and execution, and ensuring operational process of Shared Service is conducted with most efficiency approach and state of the art technology. 

Identify improvement opportunities

·         Support GSSC management team in developing GSSC strategic plan

·         Help identify and explore improvement opportunities for all GSSC in terms of processes and systems

·         Coordinate with IT, BU, and vendors for potential options as part of process re-design and automation

·         Evaluate potential options or tools and provide justification for option selection process

 Transform ideas to actions

·         Partner with GSSC, IT, and other teams to develop and communicate improvement initiatives to relevant parties

·         Develop PoC (proof of concept) or prototype on initiatives

·         Project planning and project management to ensure the deliverables are achieved by target timeline and within the budget (agile / waterfall)

·         Manage the implementation and post-implemented issues

·         Effective communication on project progress and update 

Ensure that process in Shared Service is always conducted with most efficiency approach and state of the art technology

·         Monitor to ensure the new process is implemented as business as usual

·         Develop the schedule to review each improvement processes after going live

·         Continue identify improvement opportunities for post go-live 

2.       Provide development opportunities for Shared Service team members and develop key talents

Team development and talent management

·         Coach team members to deliver on individual performance

·         Develop talent pipelines and plan succession within Process Improvement team

·         Support development opportunities to GSSC staff to build capabilities on technology

3.       Coordinate with BU, IT, External vendors, and other stakeholders as necessary

·         Coordinate with stakeholders as necessary

Qualifications:

·         Proficiency in English Communication in both written and verbal

·         Advanced knowledge and proficiency in accounting and computer programs i.e., ERP and Microsoft Office

·         Skills and knowledge in automation tools i.e. RPA, Workflow, or Power Automate and/or project management tools

·         Experiences or knowledge in data analysis and visualization (Business Intelligence) will be a big plus

·         Strong interpersonal skill

Education:

·         Degrees in Accounting, Finance, MIS, IT, or any related fields

Experience:

·         3-5 years of experience in Process Improvement or Digital transformation or Project Management

• Career achievement and/or recognition in the past would be considered