• Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget.
• Plan and implement training plans for all Front Office employees.  Conduct regular associate training, and monitor its success.  This will involve training in both IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.
• Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.  Continue to capture best current practice in new LSOPs relating to front office operation.
• Provide coaching and counseling, support and guidance to the associates as required.
• Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.

• At least 3-5 year experience in a Front Office management role. Luxury hotel experience would be an advantage
• Bachelor's degree in Hospitality Management 
• Strong commercial/business acumen
• Passion for leadership
• Familiar with Opera system 

Able to relocate in a remote island resort