Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

·         To coordinate all internal and external correspondence, incoming mail, and appointment diary for the HOD.

·         To keep daily, weekly and monthly reports organized by date, including daily quality control reports, maintenance requests, incident reports etc.

·         To be familiar with all maintenance contracts and to ensure these are renewed in time annually.

·         To ensure all warranties of equipment are monitored and kept up-to-date.

·         To prepare all purchase order requests for the engineering department.

·         To handle and manage the petty cash as per company procedure.

·         To ensure that the preventative maintenance program is being executed and reported.

·         To work closely with the housekeeping department. 

·         To provide a courteous, professional, efficient and flexible service at all times.

·         To be fully conversant with all services and facilities offered by the hotels.

·         To utilize OPERA PMS as and when required.

·         To ensure that the engineering office and surrounding area is kept clean and organized at all times.

·         To ensure all guests complaints are logged and brought to the attention of the hotel manager and entered in guest profile.

·         To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.

·         To carry out any other reasonable duties and responsibilities as assigned.

·         To use computer system for all work orders.

General

·         To understand and strictly adhere to the rules & regulations established in the Employees’ Handbook and the hotel’s policy on fire, hygiene, health & safety.

·         To always work to the best of your ability.

·         To be financially aware and aim to strive for a successful profitable business.

·         To report for duty punctually.

·         To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times.

·         To maintain a high standard of personal appearance and hygiene at all times.

·         To maintain a good rapport and working relationship with all staff.

·         To be fully aware and cooperate with all the security policies.

·         To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times.

·         To provide and maintain the highest possibly service standards to our clientele at all times.

·         To use your knowledge to the best of your ability with regard to legal matters.

·         To never be under the influence of drugs or alcohol when on duty.

·         To be familiar with the emergency procedures of the hotel.

·         Never to communicate to any members of the press with regard to Al Rayyan Hospitality, its clientele and the owners of the hotel.

·         Not to carry any weapons on property.

With 2-5 years of experience in the same field in hotel industry
With pleasing personality and a well focused individual
Able to handle pressure at work and capability to multi-task
With excellent English communication skills (oral and written)