• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.
• To perform night audit reports, analysis and preparing the daily revenue report

• Must demonstrate excellent interpersonal communication skills
• Must be able to evaluate supervision fairly and objectively
• Must exhibit strong leadership skills/internal drive to succeed
• Must be able to prioritize/adjust quickly to a changing work environment with minimal supervision to meet changing production needs
• Must have advanced problem solving skills and independent decision making
• Knowledge in Opera system

Able to realocate in a remote Island Resort