Assistant Hoskeeping Manager/ Executive (Female)

  • Gaya, Bihar, India
  • Full-time
  • Company Location: Oaks Bodhgaya

Company Description

Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

  • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. 

  • Prepares and distributes the Room assignment sheet and floor keys to room boys.

  • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.  

  • Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

  • Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

  • Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

  • Schedules cleaning of all meeting rooms after a completed function

  • Inventories cleaning supplies & linen stock to ensure adequate supplies.

  • Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

  • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures. 
  • Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

  • Advises manager, desk  clerk, & admitting personnel of rooms ready for occupancy.

  • Rewards employees who use their empowerment to meet or exceed guest expectations.

  • Print all housekeeping related reports and traces from PMS.

  • Assists in controlling expenses by the housekeeping department.

  • Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

  • Maintain high quality of housekeeping standards in:  1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

  • Attend to any guest complaints and take service recovery measures if required.

  • Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

  • Prepare annual housekeeping budget.

  • Submit requests for repair and periodic maintenance of cleaning equipment.

  • Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Qualifications

  • Graduate From Hotel management. 
  • Knowledge of an IDS Software. 
  • 2 years of Hotel Industry Experience is Required.  

Additional Information

 Experience in Hotel Industry is mandatory with am knowledge of IDS software.  

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