Duty Manager

  • Full-time
  • Company Location: Oaks Bodhgaya

Company Description

Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

  • Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.

  • Assists in VIP’s arrival departure in absence of guest relation officers.

  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.

  • Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

  • Assists in sending guest messages or faxes.

  • Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

  • Assists in handling room lock problems.

  • Prepares and checks for VIP’s arrival and escorts guests to rooms.

  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

  • Operates the front office computer system in order to assist front office attendants.

  • Checks group department, fit and ensure switchboard makes appropriate wake up calls.

  • Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.

  • Assists reception, business centre, cashier, concierge and bell captain during they are busy.

  • Answers guests inquires, handles complaints and attend to the needs of the guests.

  • Approves and sign for allowancesrebates etc., as required by Front Office Cashier.

  • Authorises charges to be made for late departures and/or compliments on them.

  • Promotes and maintains good public relations.

Qualifications

  • Graduate  in Hotel management with an experience of Minimum 2 years 
  • knowledge of an IDS software 
  • Experience of Hotel Industry only . 

Additional Information

2 year of Experience in Hotel Industry is mandatory with am knowledge of IDS software.  

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