Front Office Associate

  • Bodhgaya, Bihar, India
  • Full-time
  • Company Location: Oaks Bodhgaya

Company Description

Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Job Description

  • Performing all check-in and check-out tasks
  • Managing online and phone reservations
  • Informing customers about payment methods and verifying their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Qualifications

  • 2 yrs of Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloud beds and Room Key PMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor. 
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Additional Information

1 year of Experience in Hotel Industry is mandatory.  

Privacy Policy