A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

The Financial Services Officer is a customer service representative to manage customer queries and complaints in term of payment collection and administers the efficient and effective operation of all financial aspects of the Anantara Vacation Club’s development, sales and marketing operations. The focus of this role is the timely collection of monthly installments from customers of timeshare receivables arising from installment sales contracts.

• Follow up on any payments in arrears and take all necessary steps to ensure the recovery of any overdue amounts.

• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Learn and maintain expertise in the operation of the Loan Servicing module of the timeshare computer system.

• Identify and assess customers’ needs to achieve satisfaction

• To ensure that the database of timeshare receivables is up-to-date and accurate.
• Enforce company policies in relation to overdue accounts.
• Communicate in a timely manner with colleagues in other departments as appropriate to any issues related to the financial aspects of ownership accounts.

• Tertiary or University education desirable, though not an essential requirement
• Experience in a financial services environment – i.e. a bank or similar consumer lending organization - preferably loan servicing and collections will be an advantage
• Computer literate – able to quickly develop competency in using computerized systems in an accounting or finance environment
• An understanding of the principles of consumer credit such as credit cards, car loans or similar financial products.
• A polite and tactful communication style.
• Strong time-management and organizational skills.
• Fluency in English is a must, with a second language proficiency – Mandarin/Cantonese,  or Thai