·         To anticipate all guest needs and handle all guest inquiries

·         To participate in the effective day to day operation at the Bell service desk.

·         To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.

·         To ensure lobby area is clean and tidy at all times.

·         To greet and acknowledge all guests, welcoming them in a polite and friendly manner.

·         Assist guests with the luggage, and provide a luggage storage service for guest.

·         To coordinate delivery of messages and other items to the guest room

·         To assist guests who require special attention.

·         Complete all other shift duties as outlined on shift checklist.

·         To assist in ensuring that the transportation arrangements of the hotel work perfectly, including the coordination of taxi’s, private vehicles, limousines and other vehicles.

·         Assist all other areas of the hotel when required.