At Anantara we always behave in the following way…

·           We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.

·           We use our initiative and always find the best way to solve a problem for a guest or a colleague.

·           We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.

·           We always think of new ways to surprise and delight our guests.

·           We treat guests and colleagues with dignity and respect.  Everyone is important.

·           We hold ourselves to the highest standards of honesty and integrity.

·           We are proud to represent our hotel and our country to guests from all over the world. 

·         To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.

·         To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

·         Check out with your Supervisor before leaving your station or the floor for any reason

·         To have a full knowledge of the services and facilities provided by the hotel in order 0swer any questions the guests may have.

·         Follow all safety policies to ensure a safe work area

·         Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel

·         Maintain your station in accordance with standards at all times

·         Develop a complete knowledge of menus

·         Learn and correctly use the Point of Sale equipment and follow procedures

·         To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.

·         Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.

·         Check corridors for trays when returning from taking orders (Room Service)

·         Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara, the top-performing people who do this job always demonstrate the following attitude:

·         Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way

• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

·         Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manages their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to

ensure its accuracy.

Diploma in Hospitality with at least 1 year experience

• Working with Others:
  • They always try to anticipate and exceed the needs of customers and colleagues
  • They use their own initiative and good judgement to solve problems in a calm and efficient way
  • They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
  • They act with personal professionalism and integrity at all times
  Taking Responsibility:
  • They always conduct business honestly and fairly. They keep sensitive information confidential.
  • They can prioritise their workload effectively and be organised and structured at work
  • They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.
  • They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.