Housekeeping Order Taker

  • Full-time
  • Company Location: Eastern Mangroves Hotel & Spa by Anantara

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

Ensuring that all guest requests are dealt with quickly and professionally, with none forgotten or ignored, and ensure the Guest Service Centre is kept informed of the progress of each request as appropriate.

Interacting professionally with all Guest Service Centre when working to solve a guests problem.

Liaising and coordinating with colleagues across department, when working to solve a guests problem.

Handling all VIP and Special Service requests.

Handling of Lost and found record and processes.

Controlling Housekeeping Inventory and Housekeeping Storeroom


• College Diploma in Hotel Management or related field
• Previous experience in Housekeeping Operations
• Passion for teamwork
• Eye for detail to achieve operational excellence

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