Customer Services Supervisor (Chinese Speaking)

  • Phuket, Mueang Phuket District, Phuket 83000, Thailand
  • Full-time
  • Company Location: Anantara Vacation Club Phuket

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

The success of AVC rests upon the quality and integrity of our brand. The role of the Customer Services Supervisor is to handle key issues around Owner Relations and, summarized as follows:

Owner Relations: ensure customer complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues involving regulatory agency such as Consumer Protection Board matters, issues involving arbitration, local courts and other sensitive issues as deemed appropriate by AVC functional heads. The Customer Services Supervisor will execute both reactive and proactive strategies in conjunction with the Marketing, Sales and Club Services departments to address Guests and Club Points Owners’ complaints.

Compliance: As directed by Director of Compliance / Customer Services Manager, the Customer Services Supervisor will assist in the review of (1) marketing material directed to consumers at large, including contest entry slips, direct mail pieces and Owner Referral material. Administration of submissions to various jurisdictions as required; and (2) sales collateral used at sales preview galleries, including Disclosure Statement, T-Sheet, Owner’s Acknowledgement, Wall Boards, etc.

Native language proficiency in English is a key requirement for success in this role. Additional proficiency in Chinese and /or Thai will be highly regarded.

Qualifications

Native language proficiency in English is a key requirement for success in this role. Additional proficiency in Chinese and /or Thai will be highly regarded

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