At Anantara we always behave in the following way…

·           We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.

·           We use our initiative and always find the best way to solve a problem for a guest or a colleague.

·           We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.

·           We always think of new ways to surprise and delight our guests.

·           We treat guests and colleagues with dignity and respect.  Everyone is important.

·           We hold ourselves to the highest standards of honesty and integrity.

·           We are proud to represent our hotel and our country to guests from all over the world. 

·         To provide effective administrative support for the department, completing all activities to the required standard, and in a timely manner.

·         To assist all other members of the department – both executives and non executives - in the performance of their professional duties, particularly by completing administrative support tasks on their behalf.

·         To ensure that all callers to the hotel are answered in a professional manner, and that their queries are dealt with as quickly and efficiently as possible.

·         Organisation of and attendance at hotel meetings, and the efficient coordination of all logistical and support activities

·         Efficient processing of mail, faxes and other written communications on behalf of the hotel

·         Ensuring that all hotel assets and equipment are cared for and looked after.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara, the top-performing people who do this job always demonstrate the following attitude:

·         Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way, without having to be asked or told what to do
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

·         Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

·         Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.

·         Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

·         Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.