Receptionist

  • Full-time
  • Company Location: Anantara Dhigu Maldives Resort, Anantara Veli Maldives Resort, & Naladhu Private Island Maldives

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

  • To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
  • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
  • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  • To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

Qualifications

  • Excellent communication skills.
  • Fluency in English and additional language is an advantage.
  • Minimum 1 to 2 years of experience as a receptionist preferably in a similar quality hotel.
  • A friendly, outgoing behavior, able to involve and support operation.  
  • Proactive, resourceful and able to work independently.
  • Has strong decision making abilities and able to work in long hours.
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