Assistant IT Manager

  • Al Wakrah, Qatar
  • Full-time
  • Company Location: Souq Al Wakrah Doha Hotel by Tivoli

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

  • To handle all applications software used at the property such as Opera, Micros, Sun System and Material Control.
  • To ensure adequate back-up procedures are present to protect both hardware and software applications from system failures or loss of data.
  • To ensure User Support is well defined and executed to meet the highest standards of service to all concerned parties.
  • Serve as a primary contact for all servicing of Web Applications and Systems
  • Maintain, develop and upgrade the Intranet Portal as well as handling users' requests
  • Implement all the hotel requests that is related to Exchange Server, in line with Tivoli  guidelines for email and internet
  • Monitor the performance of all Web Systems and applications and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
  • Establish documentations and develop standards related to his / her duties.
  • Control all users IDs, passwords, Users group rights and utilities of all corporate web applications
  • Ensure that proper back-up procedures for corporate servers and applications are implemented, documented and stored
  • Ensure confidentiality about the information released to users as part of their job function as the systems contain valuable and proprietary information
  • Responsible for supporting all hardware and software problems reported, documenting problems and solutions as required.
  • Ensure compliance with established procedures, systems security, availability, internal controls and organization standards.
  • To support the daily operations of information technology and telecommunications.
  • Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
  • Ensure internet service is provided effectively
  • Ensure all hotel-based systems (software / hardware) are appropriately secured.
  • Log and track all software licenses to ensure legal compliance.
  • Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles and data services.
  • Oversee troubleshooting, systems backups; archiving and disaster recovery and provides expert support when necessary.
  • Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
  • Provide network communications support and technical guidance.

Qualifications

• Graduate from work-related School/University
• Preferable prerequisite is four years experience in hotel business.
• Deep knowledge in computer: Hardware, Software, Data Base, and Networking.
• Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.

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