Waitress

  • Muscat, Oman
  • Full-time
  • Company Location: Anantara Al Jabal Al Akhdar Resort

Company Description

At Anantara we always behave in the following way…

·           We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.

·           We use our initiative and always find the best way to solve a problem for a guest or a colleague.

·           We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.

·           We always think of new ways to surprise and delight our guests.

·           We treat guests and colleagues with dignity and respect.  Everyone is important.

·           We hold ourselves to the highest standards of honesty and integrity.

·           We are proud to represent our hotel and our country to guests from all over the world. 

Job Description

·         To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.

·         To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

·         Check out with your Supervisor before leaving your station or the floor for any reason

·         To have a full knowledge of the services and facilities provided by the hotel in order 0swer any questions the guests may have.

·         Follow all safety policies to ensure a safe work area

·         Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel

·         Maintain your station in accordance with standards at all times

·         Develop a complete knowledge of menus

·         Learn and correctly use the Point of Sale equipment and follow procedures

·         To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.

·         Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.

·         Check corridors for trays when returning from taking orders (Room Service)

·         Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.

Qualifications


• Good personality with excellent communication and strong service-minded
• Good command in Spoken and written in English
 

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