A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

·         Ensuring that all guest requests are dealt with quickly and professionally, with none forgotten or ignored, and ensure the Guest Service Centre is kept informed of the progress of each request as appropriate. Interacting professionally with all Guest Service Centre when working to solve a guest’s problem. Liaising and coordinating with colleagues across departments, when working to solve a guest’s problem. Ensure that all guest supplies, Flowers & chemicals orders are placed on a weekly & monthly basis.

·         Ensure that all Hk stores are set & maintain in a good condition at all times.

·         Ensure that HK files are updated on a regular basis.

·         Monthly Housekeeping reports need to generate and update in the system.

·         Assist in managing relationships with suppliers

·         Handling all VIP and Special Service requests.

·         Handling of Lost and found records and processes.

Contributes positively to sales activities and maximize sales opportunities including being knowledgeable to hotel products, services and facilities.

• At least two years' experience in hotel housekeeping operations
• Effective supervisory skills
• Good interpersonal skills
• Proficient in English communication
• Eye for detail