Guest Relations Host
- Bangkok, Thailand
- Company Location: RAKxa Fully Integrative Wellness & Medical Retreat
RAKxa is Thailand's 1st Fully Integrative Wellness & Medical Retreat
RAKxa integrates Functional Medicine and Complementary & Alternative Medicine (CAM) together using holistic approach. Functional medicine consists of VitalLife Medical Wellness center and Medical Gym. CAM consists of Thai Traditional Medicine (TTM). Traditional Chinese Medicine (TCM), Ayurveda, Energy Healing, and Therapeutic Spa. The range of treatments, facilities, and services is unmatched anywhere in the world. RAKxa will be able to treat guests with a wide array of health issues and concerns.
RAKxa’s world-class doctors and specialists across a multiple of disciplines work together to assess each guests and gain understanding into their root causes of problems. This allows them to combine multiple disciplines of medicine into one comprehensive treatment program, completely individualized to each guests, whether they’re business executives, active retirees, young entrepreneurs, or high-performance athletes, to have most appropriate and effective treatment.
In this role you are a key ambassador for the retreat and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, retreat representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken