Operations Executive

  • Full-time
  • Company Location: Anantara Vacation Club Shanghai

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

Position Overview:

Serve as the key contact point for our customers, provide customer service and reservation service to customers in the language of their choice. Also liaise closely with the Call Center production team and Financial Services departments, ensure guest agreement form are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

  • Assist Production team for the hotel and preview reservation processes, includes checking availability, making reservation, amendment or cancellation, processing payment, and in a timely, courteous and efficient manner

  • Update system accurately, such as CRM, SPI, Miles or other new system will be added in the future

  • Provide a high level of service for both customers and other departments in the company

  • Handle all customer enquiries or complaint to a satisfactory resolution

  • Establish and maintain an excellent working relationship with the teammates, other departments in the company, hotels, and the partners of the company.

  • Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values

  • Complete other tasks that may be assigned by Management from time to time

  • Strive to achieve key performance indicators from Management and the company

Qualifications

 

  • Bachelor degree (desirable)

  • Excellent English written and verbal skills. Cantonese is preferred.

  • Minimum of two years’ work experience

  • Previous work experience in a timeshare, hotel reservations department or hospitality related call center strongly preferred

  • Excellent computer skills with a good understand of reservation software systems.

  • Strong customer service ethic

  • Ability to deal and handle one to one difficult and complaint situations with customers

  • Strong communication and written skills

  • Well organized, high level of attention to detail, ability to communicate effectively with other departments

  • Team member with strong work ethics, flexible in approach and supportive of others (essential)

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