AVANI Guest Service

  • Pattaya City, Bang Lamung District, Chon Buri 20150, Thailand
  • Full-time
  • Company Location: Avani Pattaya Resort & Spa

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

To ensure providing 100% guest satisfaction

To serve as the main point of contact for all guest requests and needs, responsible for answering calls in order, recording the guest requests and then pursuing the issue to a resolution.

The AGS must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, she/he must be proactive in every area including offering additional services and coordinate the response with all concerns and follow up with the guest to ensure satisfaction.

Qualifications

1.      At least Bachelor Degree in any field

2.      New graduate or at least 3 months internship in Front Office or AVANI Guest Service at one of the international hotels

3.      Completion of New-Hire Training of AVANI Guest Service

4.      Strong in inter-personality and supervisory skill

5.      Good knowledge of current Front Office System

6.      Proficiency in English communication 

7.      Height (at least 160 cm for female) and weight in proportion, no eye glasses, no teeth-brace, natural hair color

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