1.    Job Purpose:

The primary purpose of this job is to fulfill the second line technical support to MINOR users. A qualified Onsite Team Leader will manage our team and provide effective guidance. The position need to be responsible for supervising, managing and motivating team members on daily basis. Be able to act proactively to ensure smooth team operations and effective collaboration.

2.    Main Responsibilities:

a)      Internal Contacts:

o   IT Infrastructure Support

o   Desktop Engineer

o   IT Service Desk

o   IT User Administrator

b)      External Contacts:

o   Key IT Partners, Vendors

3.    Job Specifications: Knowledge, Skills & Abilities

a)    Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of support documentation

b)    Support and Coordinate with Infra Team for Windows server, Client, Network, Network Security, Antivirus System, Backup System, Storage System

c)    Ensure computer, network, printer, voice, video, and other office systems function at maximum efficiency to meet daily business requirement

d)    Recommend and implement improvements to technical support services to better meet business requirements within areas of responsibility

e)    Lead all IT team members for all IT functions, closely tracking and monitoring

f)     Manage Project and negotiate with external suppliers and service co-provider

g)    Provide guidance to users to use software available in company business

h)    Test and evaluate new hardware, application tools, and network systems

i)      Follow and comply Company IT Policy

j)      Maintaining knowledge base and FAQ to enhance the SLA

k)    Managing Dashboard for tracking / reporting tickets to closure

l)      Monitor and maintain IT security compliance

m)   Perform monthly Endpoint report to line manager / EUS IT Director

n)    Support out-office hours

o)    Any other duties as assigned by Manager

p)    Personal behaviors and values that demonstrate the adoption of MINOR core value.

                                          i.    Customer focus

                                         ii.    Result Oriented

                                        iii.    People Development

                                       iv.    Be Innovative

4.    Education:

a)    Bachelor’s Degree or Master’s Degree in Computer Science or Computer Engineer or related fields

5.    Experience:

a)    At least 5 years working experience in IT Support, Infrastructure with management experience

b)    Knowledge of Windows/Mac/Linux Operating System include Windows networking

c)    Hard worker and willing to learn

d)    Experience in services, maintenance, instruction know-how of computer hardware, software, IT hardware, software, Azure and Microsoft

e)    Fast learner and positive attitude in teamwork environment

f)     Good service minded, problem solving, interpersonal and communication skill

g)    Good Command of English Verbal and Written in English