Call Centre Administrator

  • Shanghai, Shanghai, China
  • Full-time
  • Company Location: Anantara Vacation Club Shanghai

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

Position Overview

The Call Center Administrator is responsible for supporting Shanghai Call Center by performing all general and administration functions. Daily tasks includes report Management and all aspect of Call Center supporting flied.

Key Responsibilities:

  • Prepare and update other relevant reports

  • Send Agreement form / confirmation emails

  • Send Notice of Receipt emails

  • Support the daily operations of the team including production, activation, operation and QA teams

  • Support promotion blast

  • Team Attendance record and report update

  • All the Marketing reports if necessary

  • Provide administrative support including filing, faxing and other office duties for Shanghai Call Center

  • Systems setup / back up and using (e.g. SPI, CRM and Aspect…etc.)

  • CRM approval after payment settle

  • Organize and send out the briefing / meeting note to related department

  • Support Purchasing item within Call center

  • Support all angle from call center side

Qualifications

  • Excellent customer service skills, including but not limited to, problem solving, organized, detail oriented, follow through

  • Excellent verbal and written communication skills, Level of spoken English

  • Ability to work as a team player, in a personable and positive manner

  • Ability to work quickly and accurately in a high volume environment

  • Demonstrating willingness to seek new knowledge

  • To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required

  • Excellent verbal and written communication skills etc.

  • Bachelor degree. More than one year experience in administrative area

  • Good computer skills, presentation skills and English communication skills

  •  Able to work and learn quickly and accurately in a high volume environment

  •  Able to perform well under deadlines and respond well to an environment of constant change. Has good business sense

  • Cultural sensitivity to regional differences in China

  • Able to work under pressure, willing to take ownership and responsibilities, never give in, great passion and confidence on success, self-discipline, self-motivate and drive for result

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