Call Centre Administrator - FV Shop
- Shanghai, Shanghai, China
- Company Location: Anantara Vacation Club Shanghai
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
The Call Centre Administrator is responsible for supporting AVCSH by performing all general and administration functions. Daily tasks includes report Management and all aspect of Call Centre supporting and FV Shop flied.
Prepare and update other relevant reports
Send Agreement form / confirmation emails
Send Notice of Receipt emails
Support the daily operations of the team including production, activation, operation and QA teams
Support promotion blast
Team Attendance record and report update
All the Marketing reports if necessary
Systems setup / back up and using (e.g. CRM and Aspect…etc.)
CRM approval after payment settle
Organize and send out the briefing / meeting note to related department
Support Purchasing item within Call center
Support all angle from call center side
Support the Operation on FVSH Shop as well as FVSH EP Booth.
Assist general enquiries from FV member.
Promote A-Exchange products to FV member.
Assist New FV member registration.
Excellent customer service skills, including but not limited to, problem solving, organized, detail oriented, follow through
Excellent verbal and written communication skills, Level of spoken English
Ability to work as a team player, in a personable and positive manner
Ability to work quickly and accurately in a high-volume environment
Demonstrating willingness to seek new knowledge
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Excellent verbal and written communication skills etc.
Bachelor degree. More than one year experience in administrative area
Good computer skills, presentation skills and English communication skills
Able to work and learn quickly and accurately in a high volume environment
Able to perform well under deadlines and respond well to an environment of constant change. Has good business sense
Cultural sensitivity to regional differences in China
Able to work under pressure, willing to take ownership and responsibilities, never give in, great passion and confidence on success, self-discipline, self-motivate and drive for result