IT Officer - Support

  • Bangkok, Thailand
  • Full-time
  • Company Location: Bangkok

Company Description

Minor International (MINT) is a global company focused on three core businesses: restaurants, hospitality and lifestyle brands distribution. MINT is one of Asia’s largest restaurant companies with over 2,000 outlets operating system-wide in 19 countries under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express, The Coffee Club, BreadTalk (Thailand) and Riverside brands. MINT is also a hotel owner, operator and investor with a portfolio of 155 hotels and serviced suites under the Anantara, AVANI, Oaks, Tivoli, Elewana Collection, JW Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands in 24 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. MINT is one of Thailand’s largest distributors of lifestyle brands focusing primarily on fashion, home and kitchenware and contract manufacturing. Its brands include Gap, Banana Republic, Brooks Brothers, Esprit, Bossini, Etam, Charles & Keith, Pedro, Radley, Anello, Zwilling J.A. Henckels, Joseph Joseph and ETL Learning. Bemynt is MINT’s e-commerce platform offering premium fashion and lifestyle products. For more information, please visit www.minorinternational.com.

Job Description

1.     Job Purpose

Responsible for the diagnosis, troubleshooting and resolution of all Minor stores and corporate end-users, and service desk reported issues including NCR POS software applications (Aloha, MenuLink) and any other POS solutions as well as Corporate System & Application such as SCM Application. Monitor business user and end-user reported problems to identify potential areas requiring further intervention, and communicate to appropriate personnel. Perform technical testing and reproduction of business user and end-user reported issues on lab systems when needed. Perform system and data administration as needed and also collaborate with third-party vendors to resolve software/hardware issues reported by business users and end-users. Participate in applicable phases of projects involving installation, configuration, testing, and deployment of new releases of POS software and related applications

2.     Main Responsibilities

POS Solution and Service Delivery:

  • Troubleshooting and diagnosis of POS and Windows server hardware, Mobility OS (iOS, Android), Network and Communication as well as designated Corporate System

  • Work closely with Service Desk Support, IT Application, IT Business Partner as well as other Food IT team to provide professional technical and system support

  • Work with Network and support provider in order to establish the connection from Store to Minor Data Center help desk reported issues.

  • Develop technical and user manuals, and other necessary documentations as assigned.

  • Catch up with new technologies

  • Coordinate with 3rd party/outsourcing team to deliver their quality of work to archive SLA according to the contract

  • System implementation including all type of testing (unit, QA, regression, etc).

  • Perform user training and post implementation support as assigned.

Perform other duties as assigned by supervisor.

Qualifications

Qualifications:

  • At least Bachelor degree in Computer Engineer/Science or IT or any related fields.

  • At least 1-2 years of experience with System administration experience on Microsoft Windows Operating Systems. High skill level with most Operating System commands/utilities

  • Experience in any POS solution as well as data interfaces, APIs, and sending data into Oracle ERP financials or similar ERP financial systems is preferable.

  • Possess customer service orientated mindset.

  • Ability to work in agile teams by defining and planning work on a team backlog, and determining ways for the team to be successful in meeting its outcomes

  • Knowledge of ITIL processes: Incident, Problem, Knowledge and Change Management

  • Proficiency in English language is an advantage.

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