Guest Service Agent

  • Dubai - United Arab Emirates
  • Full-time
  • Company Location: Avani Palm View Residences & Suites

Company Description

Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views. Wander an exclusive neighbourhood. Lounge by the rooftop pool sunning with a cocktail in hand, taking in the ever-evolving skyline. 

Job Description

As a Guest Service Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• Vocational School in hotel management
• Previous experience in Front Office is preferred
• Good understanding of Front Office Systems
• Good communication skills
• Good English - both written and spoken

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