F&B Hostess/Waitress

  • Abu Dhabi - United Arab Emirates
  • Full-time
  • Company Location: Eastern Mangroves Hotel & Spa by Anantara

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery

Job Description

To work as a team with colleagues, to ensure timely service and a smooth running operation.

To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

To perform every guest interaction in a friendly and welcoming manner

To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.

To be completely familiar with the services offered in the restaurant and throughout the hotel.

To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of  welcoming hospitality that will continue during the entire guest experience.

To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.

To check each table to ensure that it is clean and fully set up before any guests are seated at the table.

As a Waitress you will be the front line of guest interactions, and as a Hospitality Ambassador for the hotel should always provide prompt and courteous service delivery to all guests.

You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets.

Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets.

You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction.

You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

Qualifications

  • LOCAL HIRE ONLY
  • Customer Service
  • Staff Leadership
  • Dinner Service Planning
  • Skilled problem solving abilities to address concerns
  • Friendly and professional greeting of arriving guests
  • Great communication with team members guests and management
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