A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

The Financial Services Supervisor is part of a team which administers the efficient and effective operation of all consumer finance related aspects of the Anantara Vacation Club’s operations. The focus of this role is to lead and manage a small team with the timely collection of monthly installments from customers of timeshare receivables arising from installment sales contracts. The roles supports the Financial Services department and a key driver of performance is to maintain and hit individual and team goals set by management. 

Key Responsibilities:

• Learn, develop and maintain expertise in the operation of the Loan Servicing modules within the SPI & ARMNET credit management computer systems.
• To ensure that the database of timeshare receivables is up-to-date and accurate.
• Prompt action and follow up of overdue monthly installments and take all necessary steps to ensure the recovery of overdue amounts in line with KPI’s.
• As a senior member of the team your role will be required to mentor and coach new and existing associates
• Prompt action and follow up of overdue monthly installments and take all necessary steps to ensure the recovery of overdue amounts in line with KPI’s.
• Emphasis on reducing bad debt and sales reversals within the team. Assist with new strategic initiatives as they role out.
• Communicate in a timely manner with colleagues in other departments to resolve financial issues and providing superior customer service as the situation determines.
• Ability to closely investigate and work with compliance in handling escalated complaints
• The ability to document and makes summary recommendations to support cancellation, loan restructure, or other appropriate financial resolutions.
• The expectation is to show leadership and develop strong foundations in line with our core policies and procedures.

• A Bachelor degree in Business, Commerce or Accounting. (Preferable)
• At least 2-3 years’ experience in a financial services environment – i.e. a bank or similar consumer lending organisation - preferably loan servicing and collections.
• At least 2-3 years’ experience in using computerized systems in an accounting or finance environment.
• An understanding of the principles of consumer credit such as credit cards, car loans or similar financial products.
• A polite and tactful communication style.
• Strong time-management and organizational skills.
• Language Skills: Proficiency in English is required and the ability to speak Mandarin/Cantonese &/or Thai would be viewed favorably.