Director of Sales

  • Krong Siem Reap, Cambodia
  • Full-time
  • Company Location: FCC Angkor Managed by Avani

Company Description

From our very first days in Phnom Penh and in Siem Reap, FCC has been the meeting place for intrepid adventurers, locals and visitors, from around the world. FCC brings together spirited people where, in colonial settings perfect for conversation, good food and drink have always been the order of the day. And, where sharing information and telling of stories both big and small, myths have been born.

In the early days, Phnom Penh fell silent at sun down, and the choices for places to eat were just handful. The FCC proved popular with foreign journalists and aid workers, who gathered around the bar for a cold beer and to swap tales. The FCC became the cornerstone of the capital’s river front district.

In Siem Reap, only a trickle of visitors crossed the borders. The focus then was great food and serving a little bit of luxury to travelers weary after long days of tomb raiding. As the number of visitors increased, so did expectations. People wanted a place to stay and some care and pampering. The hotel rooms and Visaya Spa grew from those requests.

Job Description

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

  • To approach the overall Wholesale market segment for the Minor Hotels Sales Cluster from a strategic perspective:

    • Ensure that the team fully understands the relative importance and priority of its current account base, and prioritises its efforts accordingly.

    • Ensure that the department is focused on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.

    • Continually review the actual production of each account against the potential for that account.  Continually review and upgrade the client base.

    • Assign individual account responsibilities and targets with reference to the above points.  Keep account responsibility under continual review

  • To manage the Wholesale team:

    • Set the financial objectives for each member of the team and manage them to ensure these objectives are met.

    • Ensure that all new team members are properly oriented in the strategy and positioning of the Minor Hotels brand, and able to articulate this positioning in the marketplace.

    • Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.

    • Manage the performance of team members, identify gap in skills necessary to perform their duties and recommend programmes to meet the skills requirements of the team.

  • General department operations

    • Maintain accurate management status reporting on business results, and Team Member action planning.

    • Ensure all sales people maintain a personal up-to-date knowledge on all Minor Hotels product and service offerings, including promotions.  In addition, to be familiar with the products, services, rates new developments of our key competitors.

    • Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure

    • Participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.

    • Create and implement packages and promotions for periods of low occupancy

    • Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise

    • Drive opportunities to upsell and cross-sell Minor Hotels products

    • Ensure that all administration work is processed quickly and efficiently.

Qualifications

Bachelors degree or Diploma in Business Administration, Marketing, Hotel and Restaurant Management 

Minimum 3 years experience in Luxury property in the same capacity

Fluent in English and language is a plus

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