Guest Service Agent

  • Sepang, Selangor, Malaysia
  • Full-time
  • Company Location: Avani Sepang Goldcoast Resort

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Qualifications

  • College diploma in hotel management or related field
  • Prior experience in hotel front office operations is preferred
  • Experience with Front Office Systems
  • Excellent communication skills; Proficient in English and Bahasa Malaysia are required. Proficiency in Mandarin will be added as advantage
  • A strong focus on customer service

Additional Information

The position is only open to Malaysian citizen.

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