Club Services Coordinator

  • Shanghai, Shanghai, China
  • Full-time
  • Company Location: Anantara Vacation Club Shanghai

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

Position Overview:

To serve as the key contact point for our Club Owners, providing customer service and reservation service to Club Owners in the language of their choice.   To also liaise closely with the Contract Administration and Financial Services departments, ensuring sales contracts are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

  • Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction

  • Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner

  • Handle all customer concerns or complaint to a satisfactory resolution

  • Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MINOR departments

  • Encourage use of Club resorts to achieve a high occupancy and maximum use of space



  • Bachelor degree (desirable)

  • Excellent English written and verbal skills.  Other languages an advantage 


  • Minimum of two (2) years work experience

  • Previous work experience in a timeshare, hotel reservations department or hospitality related call centre strongly preferred

    Key Skills: 

  • Excellent computer skills with a good understand of reservation software systems

  • Strong customer service ethic.  Ability to deal and handle one to one difficult and complaint situations with customers

  • Strong communication and written skills

  • Well organized, high level of attention to detail, ability to communicate effectively with other departments

  • Team member with strong work ethics, flexible in approach and supportive of others (essential)

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