Club Services Administrator
- Full-time
- Company Location: Anantara Vacation Club Corporate Office, Bangkok
Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
This position primarily exists to support the Club Services and Inventory team. Club Services Administrator to provide general administrative support, so that the department as a whole can deliver the expected level of customer service and reservation service to Club Owners.
The person in this role will also provide general administrative support, so that the department as a whole can deliver the expected level of customer service and reservation service to Club Owners.
Key Responsibilities:
- Assist in the department objective to deliver a high level of customer service for Club Points Owners through the Club Services centre, on- line website and communications.
- On-going admin support of Club Services and Contract Administration staff to ensure high customer satisfaction levels.
- Document workflow for all department processes and review for streamlining and improvement.
- Serve as in-house trainer and user coordinator for IT systems and tools (e.g. SPI, Crystal report and AVC website), as well as interface with external systems and service providers.
- Assist with the administration of systems and data
- Execute all processes related to owner e-communications, such newsletters, greetings, promotions, club fee invoicing and other outbound campaigns.
- To keep a digital photo library for business use
- To keep records of all the updated artwork for future reference.
- To make sure that the graphics workspace is cleaned and organized in workflow manner at all times.
- Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values
- Facilitate department activities in support of the leaders’ objectives and requirements.
- Complete other tasks that may be assigned by Management from time to time.
Manage Systems
- Administer the Club’s Inventory Systems (SPI, Opera & Merlin, IBE, Web) by controlling the set up and management of allotments, rate codes and resort and room set ups.
- Manage all Allotments in all systems to maximise yield and minimise costs associated with affiliated programs
- Ensure available systems technology is fully utilized and understood according to property specific business mix and requirements.
- Set, monitor and maintain high standards of data quality through system maintenance.
Manage Partner Programs
- Manage exchange programs
- Maintain reconciliation reports for Partner Programs
- Manage Conversions and Deposits to Partner Programs
- Oversee all incoming bookings from Partner Programs
Qualifications
- 1 year-experience in similar role desirable
- Bachelor’s degree (desirable)
- English and Thai written and verbal skills.
- Be able to use Office and being computer literate